Dream11 has recently published the Latest Recruitment Notification for the job openings of 2022. All the job seekers are invited for the post of Associate – Customer Care. This is a great chance for interested candidates who are looking for Sarkari Naukri / Government Jobs / Bank Jobs / Private Jobs. They all can apply for this Recruitment before or on Last Date.
Other details of like Education Qualification Details, Required Age Limit, Mode Of selection, Fee Details and How to Apply are given below –
| Organization | Dream 11 |
| Type of Employment | IT Jobs |
| Total Vacancies | Various |
| Location | Mumbai |
| Post Name | Associate – Customer Care |
| Official Website | Dream11 |
| Applying Mode | Online |
Your Role:
- Actively leading user communication via emails and live chats
- Ensuring minimum turnaround time for resolving user queries & complaints
- Delivering the best-in-class service in the most friendly and timely manner
- Suggesting process & product improvements based on user feedback
- Assisting the team in reporting & analysis
- Being a team player and learning from your peers
Must Have:
- 1+ years of experience in customer service specialising in email support
- Excellent proficiency in written and spoken English
- Ability to remain calm, be cordial and friendly under stress
Good to Have:
- Strong sports knowledge
- Experience working in blended processes like email, chat, voice, etc.
- Knowledge of CRM tools like Zendesk, Freshdesk, Jira etc.
- A resolution-driven approach with a user-first attitude
Customer Success @Dream11
Being a ‘user-centric’ company, this is a critical function at Dream11. The Customer Success team is a combination of passionate, fun & highly communicative Dreamsters that work towards enhancing the playing experience of over 11 Crore sports fans on Dream11. This is a high-performance role and you’ll fit right in if you believe in delivering the best of service experience to our users and that customer service is not a department, it’s an attitude.